Refund policy
Returns & Refunds
Every Design Minimal piece is made to order — printed for you when you place your order, not pulled from a shelf. Because nothing is pre-stocked, returns work a little differently here. Here's exactly how.
Made to order — so no change-of-mind returns
Since each item is printed just for your order, we can't take returns or exchanges for a change of mind, or for a size or colour you picked at checkout. Please check the size guide before ordering — and if you're unsure, email us before you buy and we'll help.
If something's wrong, we'll fix it — free
If your order turns up damaged, defective, misprinted, or it's the wrong item, we'll replace it at no cost. Just email us within 7 days of delivery with:
- your order number
- a photo of the item showing the issue
- a photo of the shipping label on the packaging
Once we've checked it, your replacement ships out on us. (For anything fragile, add a photo of the outer packaging too.)
Undelivered orders
If an order can't be delivered — an incomplete or incorrect address, or repeated failed attempts — it comes back to our print partner. We'll email you and arrange a re-ship to a corrected address. A re-attempt may carry a small courier charge, and we can't refund shipping when delivery fails for reasons outside our control (like an address that turns out to be unserviceable).
Cancellations
Changed your mind? Email us as fast as you can. If your order hasn't gone to print yet, we'll cancel and refund you in full. Once it's printed and on its way, we can't cancel — but if there's a genuine fault, the replacement cover above still has you.
Refunds
Where a refund applies — a fault we can't replace, or a cancellation before printing — we refund to your original payment method within 7–10 business days of approval.
Reach us
📧 services@designminimal.in — we usually reply within 1–2 working days.